Intro

Hi, I'm Libby Yim

Fractional Product Manager in Hong Kong (AI & 0→1)

I'm an independent Product Manager with 6 years of work experience. I build AI and digital products that solve real business problems, partnering with startups and product teams on a fractional or project basis to lead discovery, ship 0→1, or steady a roadmap. Senior product leadership, exactly when you need it, without a full-time hire.

Libby Yim
Available for fractional & project work
Previously at
Bowtie
Insight Robotics
Lane Crawford
L'Oréal
Preface
Focus
AI ProductsUser Research0→1 LaunchWorkflow DesignDiscovery
Work

Selected work.

Products I've helped build, scale and ship — with measurable business impact.

Digitalising the Claim Submission Flow2023 - 2024
Digitalising the Claim Submission Flow
How a paper-based, manually intensive claims process was redesigned into a fully digital workflow — reducing turnaround time by 80% and freeing assessors to focus on high-value decisions.
A manual, paper-based claim submission process burdened assessors with heavy data entry and created processing backlogs that slowed turnaround for policyholders.
InsuranceWorkflow DesignOperations
80%
Reduction in claim turnaround time
Days
From weeks — processing now completed in days
Read the full case
Accelerating Assessment via Straight-through Processing2024 - 2025
Accelerating Assessment via Straight-through Processing
Designed and deployed a straight-through processing workflow to automate claims assessment for eligible cases — dramatically reducing manual touchpoints and accelerating end-to-end turnaround time.
With the digital flow in place, the next leap was automation — designing a straight-through processing (STP) workflow that could assess and route claims without manual intervention.
InsuranceProcessAutomationQA
50%+
Claims processed via automated assessment flow
−60%
YoY drop in Submission to Paid turnaround time
Read the full case
24/7 Customer Service via AI Chatbot2024 - 2025
24/7 Customer Service via AI Chatbot
Led end-to-end discovery, design, and launch of the company's first AI-powered chatbot — achieving round-the-clock customer service coverage and reducing agent load on routine queries.
Extending customer service to 24/7 for the first time, with a rigorous QA and evaluation framework behind it.
AI ProductCustomer Service0 to 1Discovery
24/7
Round-the-clock customer service achieved
1st
AI chatbot at the company — zero-to-one
Read the full case
Scope of Expertise

The breadth I bring to product.

From consumer and enterprise interfaces to AI-powered workflows — I own the full product lifecycle, from research and discovery through to launch and iteration.

Web & Mobile ProductsPlatform ProductsAI WorkflowsUser ResearchEnd-to-End DeliveryDiscovery0→1RoadmappingPrototypingMarket Research
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Community

Community & involvement.

Mentoring, creating, and advocating across the tech and product community.

HKUST DDP — Technology & Management

HKUST DDP — Technology & Management

Mentoring students in the Dual Degree Programme in Technology & Management — sharing real-world product experience as they navigate the path from campus to industry.

Watch video
MentorOct 2025
HKFI Industry Campaign

HKFI Industry Campaign

Featured in a YouTube video for the HKFI campaign, sharing my personal experience working in the insurance industry as a digital product manager.

Watch video
ContributorDec 2024
AWS Industry Forum Hong Kong

AWS Industry Forum Hong Kong

AWS's industry forum convening business and technology leaders in Hong Kong to explore how cloud and AI accelerate digital transformation.

Event page
SpeakerApr 2024
Silly Conv. Valley — Podcast

Silly Conv. Valley — Podcast

A bi-weekly podcast with topics surrounding technology, cultures and lifestyle.

View
Co-creator2021 – 2025
FAQ

Questions, answered.

What is a fractional product manager?

A fractional product manager is a senior PM who joins your team part-time or per-project instead of full-time. You get experienced product leadership — discovery, roadmap, and 0→1 delivery — scaled to exactly what you need right now, without the cost or commitment of a full-time hire.

When should we hire a fractional PM instead of a full-time one?

When you have real product work but not yet a full-time need — you're between hires, running a specific 0→1 initiative, validating a new idea, or your founders and engineers are carrying product on the side. A fractional PM keeps momentum going now, and I can even help you scope and hire the eventual full-time role.

What do you actually help with?

I lead product discovery, run user research, ship 0→1 products, design AI and workflow solutions, and steady or rebuild roadmaps. Recent examples: launching a company's first AI-powered chatbot for 24/7 service, and cutting insurance-claim turnaround by 80% by redesigning a paper-based process into a digital workflow.

How does working together start?

With a 30-minute discovery call to understand your goal and where product support would move the needle. From there we scope a focused engagement — a fixed project or a set number of hours per week — with clear outcomes, so you know exactly what you're getting.

How much does it cost?

It depends on scope and commitment — a fixed-scope project is priced differently from an ongoing weekly retainer. I keep it simple: we agree the outcomes and the time involved up front, so pricing is predictable. The best starting point is a quick discovery call.

Where are you based, and who do you work with?

I'm based in Hong Kong and work with startups and product teams building AI and digital products — locally and remotely. Engagements are fractional (ongoing part-time) or project-based.

Get in touch

Let's build something great together.

I'm always interested in new opportunities, collaborations, and product challenges.